http://www.shc-forum.com/viewtopic.php?f=13&t=278402
http://www.shc-forum.com/viewtopic.php?f=49&t=278400
http://www.shc-forum.com/viewtopic.php?f=25&t=278412
http://www.shc-forum.com/viewtopic.php?f=49&t=278418
http://www.supramania.com/threads/7-direct-ways-to-get-customer-help-now-southwest-airlines.329891/